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MMAX warrants products that are free against defects in material and workmanships.

The duration of warranty varies per product:

  • CPU (Boxed) ------------------ One (1) year limited warranty

  • CPU (OEM) -------------------- Thirty (30) days limited warranty
  •   LCD monitors -------------- please refer to minimum dead pixels guidelines for RMA services

  • Memory modules -------- One (1) year limited warranty

  • Other components ----- One(1) year limited warranty / manufacturer's warranty (accessories excluded), whichever expires first

** For products with manufacturer's warranty exceeding one (1) year limit, customers should contact the manufacturers directly


Void Warranty

Warranty will be voided if products are found to have:

  • Physical Damage

    • Any damage to products that results from accident, abuse, misuse, natural or personal disaster, or any unauthorized disassembly, repair, or alteration

      • i.e. CPU: obviously broken; burned or cracked die; chipped corner(s); bent or damaged pin(s).

      • i.e. Memory modules: broken chip(s); burned marks on chip(s) or PCB, apparently or later found damaged by manufacturers.

MMax reserves the right to claim the cost of replacement /repair from customers.

  • Lack of proves of purchases or serial/lot numbers; unmatched date codes & original invoices, products will be returned to customers without RMA services and notifications. Service charges might apply.

  • MMAX's or original manufacturer's label is removed; damaged; torn or swapped.


Return for Credit

  • Authorization must be obtained from our sales representative before a product can be returned for credit.

  • Products must be received by MMAX within one week from the invoice date.

  • Products must be returned with an original full packaging and unopened. 20% restocking charges will apply.

  • Special order item(s), i.e. item(s) not generally carried by MMAX; can be returned for repair or replacement only.

  • Shipping and handling expenses are not refundable.


Warranty Claim Procedures and Requirements

To obtain warranty service, please apply the Return Merchandise Authorization (RMA) number through:

Walk-in customers without an RMA number will not be served. Customers should test all returned products and fill out detailed problems on the RMA form. No Fault Found products will be shipped back to the original sender "freight-collect" and service charges might apply. Proof of purchase is required. An invoice number and date should be stated clearly on the RMA form. An RMA number is valid for two weeks. Any product returned without an RMA number will be refused. You may download a PDF form of these RMA policies here [download].




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